The personal information we collect and store about you may include:
We do not record any credit card or debit card information related to any payment methods used to pay us for the repair or your excess.
We are generally provided with information by insurance companies, brokers or other third parties requesting us to perform hail repairs on your vehicle, or vehicle you have custody of.
The purposes for which we will generally collect and use your information include considering any application you make to us, is to manage the hail repair on your vehicle, usually on behalf of an insurer or owner, be it personal or other entity.
We collect information from you in various ways. It might be through our contact centres, over the internet if you transact with us online, if you contact us to perform a repair on your vehicle via phone, email or when you fill out an application form online or via social media.
We also record information provided to us by insurers, brokers and other third parties.
We only collect information when our contact us form is used to submit information via our website. Our website does not track your usage or any personal information.
If we receive information about you from a third party and it is not information, we need in respect of the services we provide, we will destroy or de-identify that information (provided it is lawful to do so).
We may also collect personal information about someone else from you. For example, you may wish us to coordinate repairs with a friend, relative, work contact. Where you provide us with personal information about other people you must have their consent to do this, and to provide it on their behalf. If not, you must tell us.
We will store your personal information in a number of ways including:
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use, unauthorised access, modification or disclosure. These precautions include:
While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user’s own risk, however we will take all reasonable steps to ensure your data security once we receive it.
The personal information that we collect from you may be disclosed to other parties who are involved with the provision of our products and services to you. Such parties include our agents involved in the repairs or other third parties that complement the repair services. We may supply information to service providers such as claims assessors, investigators or lawyers (should they be required in the event of a claim) The information we provide to third parties will be strictly limited to what is required to provide the products and services or where disclosure is required, or authorised by or under law (for example, we may disclose information to government agencies) or where you have requested us to or have consented to the disclosure to a third party.
We will only provide information to those insurers, brokers and other third parties that have asked us to perform repair services on their behalf, to repair your vehicle, or the vehicle you have custody over. We do not provide information to parties outside of Australia directly, however, the insurer, broker or other third party may have contact services outside of Australia.
You can request access to the personal information we hold about you at any time by contacting us using the Contact Details noted below and we will provide you with that information unless we are prevented by law from giving you that access. If we are unable to provide you with the requested information, we will provide you with a written explanation.
Where access is granted to your information, we may charge a reasonable fee for such access and if we do, we will advise you of the fee prior to proceeding with the request.
We take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. Under the Privacy Act, you also have a right to request that we correct information, if you believe your personal information is not accurate and up to date, we would encourage you to inform us by contacting us. We will promptly update any information that is incorrect and confirm to you when we have done so.
We are committed to resolving any complaints you may have, please contact us at any time by contacting us using the Contact Details noted below.
Our representative will be in contact with you regarding your complaint and will let you know who will be assisting you, their contact details and the expected resolution date of your issue within 5 working days.
If the issues raised are more complicated, we may ask you for additional documentation to help resolve the issue. In turn, we will keep you updated on the progress of your complaint.
We will try to answer any questions you may have, correct any error on our part or resolve any complaint or concern that you may have about our information handling practices. If we do not resolve a complaint to your satisfaction,
Please contact us on the below for any further queries or if you wish to complain.
Via An Online Form – Click here for Privacy Complaint Form or write to us via:
United Hail Repairs Pty Ltd
PO Box 603
Batemans Bay NSW 2536
You also have the right to complain to the Office of the Australian Information Commissioner (OAIC) using the Contact Details noted below:
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Last updated: 13 January 2020